Reference

doyanqq Privacy Policy and Your Account

Our Privacy Policy explains what data we collect when you open a doyanqq account, use DANA or QRIS, and contact 24/7 Support.

Clear data purposesWallet record handlingPhone verification detailsCookie choices
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CONTACT PATHS

24/7 Support for Privacy Requests

A privacy question should not require you to search through your account. Our 24/7 Support route handles requests about account data, cookies, phone verification, wallet records, and retention. Include your account identifier and the relevant payment rail, such as OVO or QRIS, so we can locate the right record without asking you to send a wallet password.

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24/7 Support

Use the 24/7 Support route when you want a copy of account data, a correction, or an explanation of how a DANA, OVO, GoPay, or QRIS record was used.

Account Identifier

Start with your account identifier and verified phone detail. This lets us separate your request from another account before discussing login events, device signals, or withdrawal records.

Payment Receipt

For a privacy request tied to a bank transfer or virtual account, share the receipt reference only. We use it to locate the transaction record and avoid collecting unnecessary wallet credentials.

DATA CONTROL

How We Protect Your Account Data

We keep this Privacy Policy practical by linking each data category to a real account action. Phone verification supports account access, device signals help identify unusual login activity, and wallet records support…

Collection

We collect the details needed for account access, including your phone verification result, login events, device signals, support requests, and payment references from DANA, OVO, GoPay, or QRIS.

Cookie Use

Cookies can keep your session and selected settings available on the same device. You can clear browser cookies, although doing so may require another phone verification step at login.

Account Security

We compare login and device signals with your account activity to identify access that does not match your normal pattern. We may ask for an account step before discussing private records.

Payment Records

A DANA, GoPay, QRIS, bank transfer, or virtual account reference helps us trace a receipt and status check. We do not ask for your wallet password as part of that process.

Retention

We retain account, support, and transaction records for the period needed for account operation, security, dispute handling, or a legal requirement. Support can explain the category and reason for retention.

Change Requests

Ask 24/7 Support to correct account data, request a copy, or ask whether deletion is available. Include the affected field or receipt reference so we can assess the request accurately.

Privacy Policy Answers for Indonesian Accounts

These Privacy Policy answers focus on the account and payment questions we expect from you before opening access. They explain the data path for local wallets, cookies, device use, requests, and access conditions without taking you away from the policy subject.

It covers account details, phone verification, device signals, cookies, login events, support messages, and payment records linked to DANA, OVO, GoPay, QRIS, bank transfer, or virtual account activity.

Yes. The Privacy Policy explains that we use wallet and receipt references to match a payment status, confirm an account action, handle a withdrawal request, and answer a transaction question.

Contact our 24/7 Support route with your account identifier and verified phone detail. We can assess a copy request, explain the data category, and apply the process where local law permits.

You can ask 24/7 Support to correct an inaccurate account field or phone detail. Tell us which value is wrong and provide the account step needed to confirm the request.

Cookies may keep your session and settings available in the mobile browser. Clearing them can sign you out and may trigger phone verification again when you return to account access.

We keep payment records for account operation, security, dispute handling, or a legal requirement. Ask 24/7 Support about the category and retention reason for a DANA, QRIS, or bank transfer reference.

We limit account data access to the operational purpose involved, such as phone verification, security checks, support handling, or payment status. Service access depends on local law and applies where local law permits.

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